Rent the ideal motorcycle for your next adventure.

Yes, at AVA RIDER, you can cancel your reservation according to the conditions specified at the time of confirmation.

We do our best to offer you flexibility, especially in the event of unforeseen circumstances. Depending on your booking, you may:

• cancel with a 25% deduction from the rental amount up to 48 hours before departure,
• cancel with a 50% deduction from the rental amount between 48 hours before departure and the scheduled departure date/time,
• after the scheduled departure date/time, the rental is no longer refundable,
• postpone your rental to another date,
• receive a credit or a refund under certain conditions.

We recommend checking the conditions specified when you made your reservation or contacting our team to find the most suitable solution.

At AVA RIDER, your safety is our top priority. In the event of an accident, it is important to follow the proper steps to ensure you receive the necessary care and that your case is handled correctly.

In the event of an accident, be sure to follow these steps:

• Ensure your safety and that of other road users.
• Contact emergency services if necessary.
• Notify AVA RIDER as soon as possible.
• Fill out an accident report with the other parties involved, if circumstances permit.
• Take photos of the damage and keep all evidence relevant to your case.

Our team will guide you through the necessary steps and advise you on the appropriate procedure for your situation.

With AVA RIDER, you benefit from responsive support to help you handle any incident with peace of mind.

At AVA RIDER, you can customize your rental by adding various accessories, depending on your needs and the motorcycle model you choose.

Before you set off, be sure to check the following:

• A phone mount is available for an additional fee.
• You can add a top case to increase your storage capacity (included).
• A mudguard is available on compatible scooters.
• Side cases are available on certain motorcycles.
• A full-face helmet can be added to your reservation.
• A motorcycle jacket is also available for an additional fee.

We recommend reserving your accessories in advance to ensure their availability.

With AVA RIDER, customize your gear to enjoy your ride in the best possible conditions—safely and with maximum comfort.

At AVA RIDER, passenger gear is not included in the motorcycle rental.

Before you set off, please keep the following points in mind:

• A passenger helmet is available for an additional fee.
• Passenger gloves are also available for an additional fee.
• We recommend that you reserve this gear in advance to ensure its availability.
• All gear provided meets current safety standards.

At AVA RIDER, we provide you with high-quality gear so that your passenger can travel safely and in the best possible conditions.

At AVA RIDER, you can ride a rental motorcycle abroad under certain conditions.

Before you leave, please make sure to follow these guidelines:

Verify that your destination country is permitted under your rental agreement.
Ensure that your driver’s license is valid in the country in question.
Notify our team of your trip abroad.

Some countries may be excluded for insurance or regulatory reasons. (Countries outside the E-U)

The cross-border coverage option is available for €70 per rental.

We recommend that you check local traffic rules before your departure.

With AVA RIDER, we let you travel with complete freedom, ensuring your safety and compliance with international regulations.

At AVA RIDER, we put your safety and mobility at the heart of our breakdown service.

In the event of an incident, follow these steps:

Pull over safely at the first sign of a breakdown.
Contact our assistance team immediately for a swift response.
Follow our instructions to arrange a breakdown repair or towing service.

We can provide a breakdown service depending on your contract, to assist you quickly, whatever the situation.

We can provide you with an equivalent replacement vehicle so you can continue your journey without interruption.

We apply breakdown charges depending on the option selected at the time of your booking.

With AVA RIDER, we provide effective support to ensure you can get back on the road with complete peace of mind.