FAQ

At AVA RIDER, your safety is our top priority. In the event of an accident, it is important to follow the proper steps to ensure you receive the necessary care and that your case is handled correctly.

In the event of an accident, be sure to follow these steps:

• Ensure your safety and that of other road users.
• Contact emergency services if necessary.
• Notify AVA RIDER as soon as possible.
• Fill out an accident report with the other parties involved, if circumstances permit.
• Take photos of the damage and keep all evidence relevant to your case.

Our team will guide you through the necessary steps and advise you on the appropriate procedure for your situation.

With AVA RIDER, you benefit from responsive support to help you handle any incident with peace of mind.

At AVA RIDER, you can customize your rental by adding various accessories, depending on your needs and the motorcycle model you choose.

Before you set off, be sure to check the following:

• A phone mount is available for an additional fee.
• You can add a top case to increase your storage capacity (included).
• A mudguard is available on compatible scooters.
• Side cases are available on certain motorcycles.
• A full-face helmet can be added to your reservation.
• A motorcycle jacket is also available for an additional fee.

We recommend reserving your accessories in advance to ensure their availability.

With AVA RIDER, customize your gear to enjoy your ride in the best possible conditions—safely and with maximum comfort.

At AVA RIDER, passenger gear is not included in the motorcycle rental.

Before you set off, please keep the following points in mind:

• A passenger helmet is available for an additional fee.
• Passenger gloves are also available for an additional fee.
• We recommend that you reserve this gear in advance to ensure its availability.
• All gear provided meets current safety standards.

At AVA RIDER, we provide you with high-quality gear so that your passenger can travel safely and in the best possible conditions.

At AVA RIDER, you can ride a rental motorcycle abroad under certain conditions.

Before you leave, please make sure to follow these guidelines:

Verify that your destination country is permitted under your rental agreement.
Ensure that your driver’s license is valid in the country in question.
Notify our team of your trip abroad.

Some countries may be excluded for insurance or regulatory reasons.

The cross-border coverage option is available for €70 per rental.

We recommend that you check local traffic rules before your departure.

With AVA RIDER, we let you travel with complete freedom, ensuring your safety and compliance with international regulations.

At AVA RIDER, we put your safety and mobility at the heart of our breakdown service.

In the event of an incident, follow these steps:

Pull over safely at the first sign of a breakdown.
Contact our assistance team immediately for a swift response.
Follow our instructions to arrange a breakdown repair or towing service.

We can provide a breakdown service depending on your contract, to assist you quickly, whatever the situation.

We can provide you with an equivalent replacement vehicle so you can continue your journey without interruption.

We apply breakdown charges depending on the option selected at the time of your booking.

With AVA RIDER, we provide effective support to ensure you can get back on the road with complete peace of mind.

At AVA RIDER, every motorbike or scooter hire includes the essential equipment you need to ride safely and comfortably.

The equipment provided includes:

Approved helmet
Gloves
Top box
Lock
Windscreen (subject to availability)

Additional equipment is also available as an option to enhance your comfort:

Phone mount (depending on model)
Panniers
Extra equipment (passenger helmet, motorcycle jacket, etc.)

With AVA RIDER, enjoy a motorbike hire with equipment included so you can ride safely right from the start.

Yes, at AVA RIDER, it’s perfectly possible to rent a motorbike for a road trip, whether it’s for a weekend, a few days or a longer journey.

Our motorbikes and scooters are ideally suited to long-distance travel, with comfortable, reliable and well-maintained models. This means you can set off on your adventure with complete peace of mind, whether you’re in town, on the open road or on a getaway.

For a successful road trip, we recommend:

• Choosing a suitable model (comfort, range, power)
• Opting for protection options (insurance, excess waiver)
• Checking the rental terms (mileage, permitted areas)

With AVA RIDER, enjoy flexible motorbike rental tailored to road trips for a unique experience.

Yes, at AVA RIDER, you can reduce the excess amount by selecting additional options when you book.

The excess is the amount you are liable to pay in the event of a claim, as specified in the rental agreement.

Our excess reduction options

For greater peace of mind, AVA RIDER offers two levels of cover:

Silver Option: reduces the excess by 50%

Gold Option: reduces the excess by 75%

These options significantly limit the amount you’ll have to pay in the event of an accident or damage.

Yes, at AVA RIDER, we offer motorcycle and scooter delivery to make your rental experience easier.

This service allows you to have your vehicle delivered directly to the address of your choice: your home, hotel, office, train station, or by appointment.

You don’t have to go anywhere: the motorcycle is delivered at the start of the rental and picked up at the end.

Good to know
Service available upon request
Delivery and pickup available
Available in Paris and Marseille
Fees apply based on distance

With AVA RIDER, enjoy flexible motorcycle rentals with delivery in Paris and the surrounding area, as well as Marseille and the surrounding area, for a premium experience.

To rent and ride a 125cc motorcycle or scooter with AVA RIDER, you must hold one of the following licenses:

• A1 license: allows you to ride light motorcycles (up to 125cc) from age 20
• A2 or A license: also allows you to ride a 125cc from age 20

These rules apply in France and make it easy to access 125cc scooter rentals for commuting or leisure.

With AVA RIDER, renting a 125cc scooter is simple, accessible, and compliant with French regulations.

Yes, at AVA RIDER, insurance is included in the motorcycle and scooter rental.

Every rental includes comprehensive insurance, providing full coverage.

In the event of an accident, the customer is responsible for an excess.
The amount of this excess varies depending on the model of motorcycle or scooter chosen, as specified in the rental agreement. The excess is the amount not reimbursed by the insurance in the event of damage. AVA RIDER offers an option to waive the excess.

With AVA RIDER, enjoy included comprehensive insurance so you can ride with peace of mind, with clear terms tailored to each vehicle.

Yes, at AVA RIDER, you can choose the motorcycle or scooter model that suits your needs, subject to availability.

We offer a wide range of vehicles (125cc, scooters, A2 motorcycles, etc.), allowing you to:

• Select a category (scooter, roadster, 125cc, etc.)
• Or choose a specific model depending on your preference

However, the exact model is subject to availability at the time of booking. If needed, an equivalent model may be offered.

At AVA RIDER, all our motorcycles undergo regular maintenance to ensure your safety and riding comfort.

Before each rental, we make sure to follow these steps:

• Each motorcycle is inspected before it is made available for rent.
• Maintenance is performed in accordance with the manufacturer’s recommendations.
• Fluid levels, tires, brakes, and safety equipment are checked regularly.
• If necessary, maintenance is performed before any new rental.

With AVA RIDER, you hit the road on a well-maintained, reliable motorcycle that’s ready to take you wherever you go with complete peace of mind.

Yes, an international driving license is generally accepted alongside your national license. Always check specific requirements in your rental contract.

You must present a valid ID, a driving license appropriate for the engine size, and a payment method for the deposit.

If your license is suspended, you may drive 50cc vehicles. You will receive a 10% discount on your rental. It is mandatory to provide us with your suspension certificate.

Yes, you can make a reservation online in just a few minutes. Choose your dates, model, and location before confirming your booking.

Yes, a deposit will be required to cover any potential damage or costs during the rental. The amount depends on the motorcycle model.

The rental price includes a ready-to-ride motorcycle, routine maintenance, insurance, a helmet, and gloves according to the contract terms. Additional options and equipment are available at extra cost.

Yes, it is possible to rent a motorcycle for a day, a weekend, or several weeks. Rental duration is flexible according to your needs.

Experience is recommended, especially for powerful motorcycles, to ensure your safety and that of other road users.

At AVA RIDER, the minimum age for renting a motorbike depends on the type of vehicle chosen and its engine capacity.

The minimum age for riding a 50cc bike is 18; for 125cc vehicles, the minimum age is 20; and for motorbikes and maxi-scooters requiring an A or A2 licence, the minimum age is 25. (or 20 years old with the young rider option: €70 fee)

At AVA RIDER, we ensure we offer you motorbikes suited to your profile to guarantee a safe, smooth and thrilling riding experience.

Yes, an extension is possible subject to vehicle availability. It is recommended to contact the agency as early as possible to arrange the extension.

Lead times depend on the chosen model and availability at the agency. In most cases, a motorcycle can be made available quickly, sometimes within a few days depending on demand.

Motorcycles with higher engine capacity require a valid A2 or A license. Conditions may vary depending on the vehicle’s power.

The daily rental rate at AVA RIDER depends on the scooter model you choose, the rental duration, and any additional options (helmet, insurance, accessories).

On average, the price for a day’s scooter rental starts at €45 per day, with discounted rates available for rentals of 5 days or more.

To get the exact rate for your daily scooter rental, we recommend visiting our booking page or contacting us directly.

Book your motocycle now and enjoy a simple, fast, and economical mobility solution!